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Unity Lab Services™ Total Care Warranty for Thermo Scientific ULT Freezers & Standard LN2
Description
- Upgrade a basic factory warranty with priority Technical Support response, and faster on-site scheduling along with an annual preventative maintenance visit
- 2 business day response time (may vary by location) for corrective maintenance
- Includes parts and labor covered under factory warranty for corrective maintenance
- One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
- Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
- Access to online service knowledge base
- Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the terms and conditions
- Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
- Upgrades to new versions of software are not included
- 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
Specifications
Specifications
| For Use With (Equipment) | ULT Freezers and Standard LN2 |
| For Use With (Application) | Upgrade to Factory Warranty |
| Warranty and Service Offering | Priority Technical Support, and One Preventative Maintenance Visit |
| Includes | 2 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit |
| Product Type | Total Care Warranty |
| Warranty Response Time | 2 Days (Within Specified Location and Criteria) |
| Warranty Services Not Included | Upgrades to New Software Versions |
Product Title
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